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Customer Experience

What is Customer Satisfaction Score (CSAT)?

The Customer Satisfaction Score (CSAT) is a customer loyalty metric that firms use to determine how happy a customer is with a specific encounter or overall experience. It assesses a company's, purchase's, or interaction's consumer satisfaction. It's one of the simplest ways to gauge client satisfaction, and it's as simple as asking a simple question like, ""How satisfied were you with our experience

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By Ayushi Rawat

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What is Customer Satisfaction Score (CSAT)?

The Customer Satisfaction Score (CSAT) is a customer loyalty metric that firms use to determine how happy a customer is with a specific encounter or overall experience. It assesses a company's, purchase's, or interaction's consumer satisfaction. It's one of the simplest ways to gauge client satisfaction, and it's as simple as asking a simple question like, ""How satisfied were you with our experience

13 Views

By Ayushi Rawat

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