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Customer Experience

How is Net Promoter Score (NPS) calculated?

The Net Promoter Score (NPS) is a metric that has been shown to accurately assess customer satisfaction and predict revenue growth. The percentage of customers in each group is used to create your net promoter score, which is computed by aggregating individual data. Because it measures loyalty, and thus the possibility of contract renewal and client referrals, the resulting score is a leading indicator for growth when utilized correctly.

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By Ayushi Rawat

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How is Net Promoter Score (NPS) calculated?

The Net Promoter Score (NPS) is a metric that has been shown to accurately assess customer satisfaction and predict revenue growth. The percentage of customers in each group is used to create your net promoter score, which is computed by aggregating individual data. Because it measures loyalty, and thus the possibility of contract renewal and client referrals, the resulting score is a leading indicator for growth when utilized correctly.

4 Views

By Ayushi Rawat

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