This course provides you with the fundamentals of quality management. It will help you understand what is quality, how it is measured and monitored, and why measurement and monitoring are important.
Quality management ensures quality is built into a product, service or process. It aims to achieve continuous improvement in the performance of the organization as well as customer satisfaction. In this course, learn the tools and methods used by the industry.
Introduction
.Leadership
.Strategy
.Risk Based Thinking
.Process Approach
.Introduction to Quality Management
Quiz: Quality Management