About the Company

FarMart is an agritech platform that helps businesses easily source high quality produce at reasonable prices. Leveraging its tech platform and the trust of agribusiness communities, FarMart makes the entire value chain streamlined, transparent and financially rewarding for both farmers and businesses.

Roles and Responsibilities

• You shall process purchase requisition and supplier-set up
• You should handle email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met
• You will to keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Develop communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Monitor generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution

Other requirements

• Freshers are eligible.
• Graduation in Commerce (B.Com)
• Excellent Communication Skills - Written and Spoken
• End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Joining: Immediately

Location: Gurugram

Experience: 1-2 years